How can we help?

For support with CleverSteps, include the device model, iOS version, and a brief description of what happened. Do not include a child’s full name, photograph, voice recording, or other sensitive information.

Purchases and restore

Open CleverSteps, choose For parents, complete the parent check, and select Restore Purchases. Make sure the device is signed in to the Apple Account used for the original subscription.

Manage or cancel

Apple manages App Store subscriptions. On iPhone or iPad, open Settings, tap the Apple Account name, then Subscriptions.

Learning profile

The CleverSteps learning profile is stored on the device. Deleting the app removes the local profile and activity history, though it does not automatically cancel an Apple subscription.

Contact

Email support@ninetysix.app. We aim to answer support requests promptly.